A flexible, bookable website for a Milton Keynes private health clinic

Makewell is a private health and wellness clinic at Bradwell Abbey in Milton Keynes, offering everything from blood tests and vaccinations to ADHD and autism assessments. The clinic is CQC-registered, NHS-affiliated and part of the ECG Group, whose other four websites we already run.

The Makewell team had started asking us for help with small changes to their existing website. Before long we were talking about a new site built around the way the clinic was growing.

Makewell adds services regularly, from new blood tests to travel health and mental health support. The previous website was built from a template used by clinics across the country, and every change, however small, meant a request, a quote and a wait.

With more than fifty services across physical and mental health, patients also found it hard to see what was on offer. A £20 vaccination and a £1,295 ADHD assessment had the same page layout, although one needs a few lines and the other needs a full explanation.

We rebuilt the site around the two things patients come for, physical health and mental health, with every service grouped clearly underneath. Blood tests have their own section, so new tests can be added as the range grows.

Each service gets the right amount of page. Flagship services like ADHD assessments carry the full picture: the clinic’s approach, what to expect, fees and next steps. Simpler services like vaccinations stay short and clear.

Makewell already took bookings through Cliniko. Now the team adds a booking to any page in one step, the way they already work, and patients book in a couple of clicks.

The new site is cleaner, faster and far easier to find your way around. The Makewell team have praised how much more it feels like their own clinic, and how much easier it is for patients to find the right service.

Makewell is on a Pixelish management plan, like every ECG Group site we run. We keep developing the site as the clinic grows, with new services and new content, and nobody at Makewell has to log in unless they want to.