| Feature | Essential | Standard | Premium |
|---|---|---|---|
| Monthly price | £40 | £65 | £90 |
| Backups | Weekly | Daily | Hourly |
| Updates applied | Monthly (batched) | Weekly (tested) | Within 48 hours |
| Security scans | Weekly | Daily | Real-time |
| Uptime checks | Every 30 mins | Every 5 mins | Every minute |
| Support response | 48 hours | 24 hours | Same day |
| Emergency restore | Next business day | Within 4 hours | Within 1 hour |
| Reporting | Quarterly summary | Monthly report | Monthly + quarterly call |
| Staging environment | — | — | ✓ |
| Performance optimisation | — | — | ✓ |
| Best for | Simple brochure sites | Most businesses | E-commerce, high-traffic |
No minimum term. Pay monthly, cancel anytime with 30 days' notice. Or pay annually and save 10%.
30 days' notice by email. We'll hand over everything — logins, documentation, the lot. No awkward conversations, no holding anything back. It's your site.
Yes. Upgrade or downgrade with 30 days notice. We'll pro-rata the difference.
That's fine. There's a one-time £250 onboarding fee to audit your site, migrate it to our hosting, and get everything set up properly.
Usually, within 48 hours of signing up. We'll need access to your site, then we handle the rest. No long onboarding, no lengthy contracts to sign. We just get on with it.
Yes — and it's not an afterthought. All plans include hosting on LiteSpeed servers we own and manage. NVMe storage, UK data centres, powered by renewable energy. One package, one invoice, one team responsible for all of it.
Care Plans are maintenance only. You update your own content. If you want us to handle that too, look at our Manage service.
We're alerted immediately and start investigating. Most issues are fixed within an hour. If we need to restore from backup, that's included.
Email us directly. We respond within 24 hours, usually much faster during business hours. No ticket systems or chat bots.
